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Pre-Order Price Promise

Whenever you pre-order an item, our Pre-order Price Promise ensures you that the price you pay will be the lowest price offered by between the time you place your order up to and including the release date.

Our Pre-Order Price Promise will automatically apply to your order and if the price drops before the release date, we will refund you the difference in Player Points to spend on your next order meaning you'll always only ever pay our lowest pre-order price!

Please Note:

Pre-order Price Promise applies only to items displaying the Pre-order label on product detail pages. Items that don't display the Pre-order label are not eligible.

There are no minimum prices. If your pre-order drops by even the slightest you will be refunded in Player Points automatically.

Player Points can be redeemed 14 days after your item has been shipped.

To see more information about our Player Points system, please visit our Player Points page.

Please note that this address is not for correspondence or product returns. If you would like to contact us, please use the form on the contact page.